Continuous Improvement Engineer

We’re Kingfisher, a team made up of over 78,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. We have ambitions to become the leading home improvement company and grow the largest community of home improvers in the world. At Kingfisher, our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation. This role is based in Templemars. As a Continuous Improvement Engineer, you’ll own the product improvement and performance process to ensure customer needs, regulatory requirements, and Kingfisher specifications are met. You will drive and measure ongoing improvement and support the development of all OEB products. You will project manage both the Product Incident and Product Improvement processes to ensure all projects are managed effectively, consistently, and within appropriate timescales. Responsibilities Define and deliver a clear schedule of product improvement initiatives, ensuring all projects have clear scopes, priorities, and actions, with measurable outcomes. Identify, analyze, and present external and internal data to uncover improvement opportunities, root causes, and actionable recommendations for product performance. Work with cross-functional teams to implement agreed solutions, such as product enhancements, delisting, or stock adjustments, ensuring alignment with business and customer needs. Track product performance improvements through dashboards, customer feedback, and sales data, while proactively addressing issues via an “early warning system” and watchlists. Regularly communicate progress, insights, and KPIs to Group Quality, Banners, and leadership teams, championing continuous improvement and the voice of the customer. Track, manage, and report all Own Exclusive Brand (OEB) product issues, incidents, claims, and WFS actions, ensuring investigations are completed in line with business metrics and processes. Act as the process lead for product safety incidents, coordinating with quality and sourcing teams, analyzing root causes, and ensuring clear ownership, reporting, and corrective actions for all cases. Qualifications Proficient in Excel (advanced), PowerPoint, and Power BI, with experience in data gathering, management, statistical analysis, and creating visualized reports to support decision-making. Skilled in managing multiple projects with strong governance, risk management, and change management capabilities, while effectively coordinating cross-functional teams. Strong knowledge in functional analysis. Knowledge of Fusion or Solidworks. Experience in stock evaluation, rate of sale analysis, and reviewing product trends, with knowledge of technical, quality, retail, or DIY sectors being advantageous. Strong problem-solving skills, the ability to challenge root cause analyses and corrective actions, and a pragmatic approach to identifying trends and patterns. Excellent communication skills, effective influencing abilities, and a proactive, flexible, and team-oriented approach to drive successful outcomes. Our Behaviours Be Customer Focused: Constantly improving our customers’ experience. Be Human: Acting with humanity and care. Be Curious: Thrive on learning, thinking beyond the obvious. Be Agile: Working with trust, pace, and agility. Be Inclusive: Acting inclusively in diverse teams to work together. Be Accountable: Championing the plan to deliver results and growth. At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements. In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here! We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Interested? Great, apply now and help us to Power the Possible. What we offer Health Care and Life Insurance: Mutuelle with 60-70% paid by Kingfisher in line with your Work Entity (health cover) and prévoyance (life insurance). Incentives: Participation and intéressement bonus, and saving plan with employer's contribution. Staff Discount: Staff Discount at Castorama stores + free customer card (both Eligible after 3 months service). Bonus: Opportunity to earn an annual bonus of performance in line with your Work Level. Transport Discount: Participation to public transport cost (60%). Application Process Step 1: Application - Send in your application via our Kingfisher Careers website. Step 2: Review - A member of the Talent Acquisition team will then review your application and let you know if you have progressed to the next stage of the process. Step 3: Interview 1 - You’ll then have a telephone interview/one to one conversation with a recruiter. Step 4: Interview 2 - As you progress, you’ll be invited to attend a face-to-face or virtual interview. Step 5: Feedback - Your recruiter will be in contact with feedback and, if successful, the details of your job offer! #J-18808-Ljbffr