Application Support Analyst / It Application Analyst

I am on the search for a talented and passionate individual to fulfill the role of Application Support Analyst who can with speak French and English fluently at business level for my highly successful international client. You will be an integral part of the Client Support team, providing expert application support to clients across the Europe and the UK. Your primary responsibilities will include troubleshooting and resolving complex technical issues, ensuring the smooth operation of support functions, and assisting the Application Support Manager in maintaining the efficiency of the support team and ITSM tools. Technical Support: Offer expert support for our products, including diagnosing and resolving issues, suggesting solutions, and advising on best practices. Regularly engage with customers through support calls, manage open tickets, prioritize tasks based on customer impact, and advocate for their needs. Collaboration: Work closely with the Application Support Manager and cross-functional teams to support the release management cycle for customers. Ticket Management: Oversee ticket queues, ensuring proper triage and distribution among the client support team. Team Mentorship: Provide guidance and training to junior team members, fostering their professional development. Develop and maintain technical documentation, including support guides and process documentation. Strong commercial experience in application support or related technical roles. Be fluent in French and English. Exceptional customer service skills to ensure positive user interactions. Proficiency in Microsoft Office (or equivalent software). This role offers an exciting opportunity to work in a dynamic environment, where you will have the chance to develop your technical skills while making a meaningful impact on customer satisfaction and the overall success of our support team. Apply now for a quick turnaround on your application and to avoid disappointment!